Return & Refund Policy

We are committed to ensuring your satisfaction with our products. Please read the following guidelines regarding returns and refunds for all Learning & Creative Toys, Smart & Tech Toys, Pretend Play & Social Toys, Action & Remote Toys:

1. Eligibility for Returns

• Products must be unused, in original packaging, and in the same condition as received.
• Returns must be requested within 15 days of delivery.
• Personalized or customized items are not eligible for return unless defective or damaged.

2. Damaged or Defective Items

• If you receive a damaged or defective product, please notify us within 7 days of delivery.
• Provide a clear photo of the damage or defect for verification.
• We will arrange for a replacement or full refund once the issue is confirmed.

3. Non-Defective Returns

• Non-defective returns are accepted within 15 days, subject to inspection.
• Shipping costs for non-defective returns are borne by the customer.
• Refunds will be issued to the original payment method within 7–10 business days after the product is received and inspected.

4. Refund Process

• Approved refunds will reflect in your account depending on your bank or payment provider.
• Partial refunds may apply if the product shows signs of use or missing components.

5. Exchanges

• Exchanges are subject to product availability.
• Contact us with the item details and desired replacement.

6. How to Initiate a Return

• Email sisodia.rakesh@gmail.com with your order number, product details, and reason for return.
• Our support team will guide you through the return or exchange process.

7. Important Notes

• Keep all original accessories, manuals, and packaging for returns.
• Refunds or replacements may be delayed if items are returned without prior approval.

We aim to make your shopping experience safe, fair, and enjoyable. Thank you for choosing our products!